Texting & SMS Privacy Policy

At Cloud 9 Homes, we prioritize the privacy of our community members. We are committed to safeguarding the information collected through our Texting and SMS services. This policy outlines the information we collect, how we use it, and your rights and choices regarding this information, ensuring compliance with communication laws and best practices.

If you require assistance, text HELP. You can reply STOP to opt-out at any time. Message and data rates may apply.

SMS Terms and Conditions

By signing up for text messages, you agree to receive messages from Cloud 9 Homes at the number provided, including appointment reminders and event notifications. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP,  or call (856) 268-0060 to reach our office. Reply STOP to unsubscribe. View our Texting & SMS Privacy Policy.

How to Opt-In
To join our Texting and SMS service, please go to the contact page and check the box to receive texts from Cloud 9 Homes.

Information Collection
When you use our Texting and SMS services, we may collect the following:

• Your name, email, and mobile phone number.
• Any additional information you voluntarily share.
• Technical information, such as your device type and phone carrier, to improve service performance.

How We Use Your Information
The information collected through our Texting and SMS services is used to:

• Send timely communications, including updates about services, appointments, and events.
• Respond to inquiries and provide customer support.
• Occasionally send promotional messages about Cloud 9 Homes initiatives, unless you opt out.

Sharing of Information
We may share your information with trusted third-party service providers who assist in operating our Texting and SMS services. These providers are contractually obligated to:

• Maintain the confidentiality and security of your information.
• Use your information solely for the purpose of supporting our services.

Your information may also be disclosed if required by law or to comply with national security or law enforcement requests.

Data Retention
We retain your information for as long as necessary to provide our Texting and SMS services and fulfill our legal obligations.

Message Frequency
Message frequency may vary based on your preferences or activity.

Updates to This Policy
This policy may be updated periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

EXPLICIT NON-SHARING OF INFORMATION
Cloud 9 Homes is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your personal data to third parties without your explicit consent unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared with third parties for marketing purposes.